Concierge service. New business ideas. Basic services within the concierge service

Concierge service is good opportunity for customers to entrust the execution of diverse tasks to bank employees. Premium-class cardholders can count on fast round-the-clock information support and assistance in obtaining goods and services. The article discusses the features of this proposal in various organizations.

Typically, bank concierge service is offered to premium card holders. Sometimes a list of cards is established that allow you to use this program.

As part of the offer, you can get round-the-clock access to various information(restaurants, transport, hotels, resorts, entertainment places, etc.). You can, for example, find out where the necessary organization is located, what its pricing policy, menu, list of services provided, how to get to the destination, Contact phone numbers etc. It also implies the ability to book any service, purchase a ticket.

Some banks provide a separate cost for the concierge service, others include all costs in the service price bank card. This service is activated automatically during the registration of the card. If you do not want to use the concierge service, check with the bank about the possibility of deactivating it. But if the product is provided free of charge, it makes no sense to refuse the concierge service.

To order a specific service, you need to call " hotline”, indicated on the official website of the financial institution.

Basic services within the concierge service

By connecting the concierge service, you can:

• get versatile information in any sphere of life;
• book a product (service);
• pay for goods (services);
• order the delivery of the purchased item to the desired address.

This service covers various areas activities.

1. Travel:

• timetables for various types of transport, selection of connecting flights, reservation and redemption of tickets;
• organization of car rental, informing about the classes of cars offered for rental;
• medical support abroad;
• hotel data, hotel reservations in the specified price range, in the desired area (worldwide);
• list of documents for obtaining a visa, foreign passport, etc.;
• information about public catering organizations, table reservations;
• information about events of various kinds (sports, cultural, entertainment, health), purchase of tickets;
• selection of tourist excursions (at the right time, on a specific date, at a certain price);
• data on the schedule of films in cinemas;
• information for organizing celebrations, events (entertainment programs, selection of premises, presenters, etc.).

2.
Courier services:

• delivery of gifts;
• buying food;
• purchase of medicines.

3. Current issues:

• health, beauty;
• search for a tutor;
• organization of sports activities;
• orientation on the ground;
• urgent Care;
• ordering goods on the Internet;
• search for the necessary agencies, specialists;
• taxi ordering;
• evacuation of vehicles;
• pet care;
• recruitment of service personnel;
• information about various goods and services.

4. Solving business problems:

• assistance in organizing work;
• search for contacts;
• organization of seminars.

Each bank sets its own terms of service, the list of services provided and their cost. Therefore, the basic features can be supplemented by separate offers.

Sberbank concierge service offers:

• information about traffic jams;
• search for optimal parking (including free parking);
• translation services;
• data on currency quotes, on stock indices.

In Raiffeisen Bank, the concierge service does not imply an additional commission. The cost of the product is included in the tariff for using the card. Here you can get the following services:

• selection of agencies;
• preparation of the necessary thematic literature.

VTB concierge service offers the following additional services:

• written translation of documentation;
• individual travel coordination;
• assistance in connection with the loss of documents;
• road repairs;
• organization of cleaning in the premises;
• call an electrician, plumber, plumber.

Gazprombank offers its customers a choice of several cards, according to which the concierge service is provided free of charge. In addition to the main features:

• a list of necessary vaccinations for a trip abroad;
• assistance in renting office equipment;
• advice on rules business ethics in a specific region;
• data on currency quotes, stock indices;
• assistance in recovering lost documents;
• transmission of urgent messages to relatives in case of emergency;
• auto repair on the road;
• call to the specified address of the household master;
• a description of the features of the country to which the trip is planned (traffic, cultural characteristics, weather forecast, etc.).

Otkritie Bank offers the following additional services:

• translation services;
• trip coordination, weather tracking;
• repair of vehicles on the way;
• assistance in everyday life (cleaning, plumbing and plumbing work, etc.).

Alfa-Bank offers a concierge service to legal entities and entrepreneurs. The first month the service is provided free of charge, in the future its cost is 1,500 rubles per month. The number of requests to the bank is not limited. As part of the basic concierge service, the bank offers to receive.

While still studying at the MGIMO master's program, Yulia Lukoyanova decided to go to work in a concierge service. Starting as a night concierge, the girl gradually mastered the intricacies of working with important guests, gaining experience and making connections with the right people. A year ago, she opened her own concierge service, which, among other things, began to help expats settle in Moscow. Now Capital Concierge serves about 150 individuals and two dozen corporate clients.

Julia Lukoyanova director
and founder
Capital Concierge

How it all began

I got the idea of ​​a business when I was in graduate school. Since childhood, I had a craving for luxury and everything exclusive, which shocked my parents. Once I found in one of the glossy magazines an article about the concierge service in England, written on behalf of its founder. After reading the article, I realized that this is what I want to do, and wrote a letter to the company.

After the interview, I was hired by the Moscow branch as a night concierge. It was wildly romantic and complicated. When I first went to work, I received a request to urgently find a box of exclusive wine, which was brought to Moscow only on order, and in half an hour to deliver it to Vacation home client. Of course, we could not find the required wine, but we offered an alternative - the client was satisfied.

Team

At some point, I realized that I had the strength and a great desire to do something of my own, and I founded my own concierge service. The technical director of our company and the financial director with whom we started together new business They knew me from my last job. The market for concierge services is very narrow, and everyone who works here has intersected in one way or another.

We currently have seven people working in our office. I looked for them through ads on HeadHunter. When selecting personnel, the first thing that is important to me is English. We place great demands on it, as we provide services all over the world. During a conversation with an applicant, it is important for me to understand the life position of a person, how honest he is, client-oriented. It is also important to know the key services of goods and services, brands and the city of Moscow itself. Mostly Muscovites work for us, and almost all employees know two foreign languages.

Start-up capital

Friends and relatives helped to collect 3 million starting capital. I did not call or convince anyone, I just shared the idea with people close to me, they supported me - morally, financially and with contacts.

The money went to rent an office in the very center of Moscow - it is important for clients where we are. In addition, I had to spend technical part. The phone is ours main tool work. We operate on the principle of a call center: we accept all requests by phone and e-mail. We did not skimp on this, because we understood that what better system rebuild, the better our company will work.

The website is also a large expense item, because the concierge service is a fashion business. The brighter you do something, the more chances you have to hook a client. Therefore, we have been making the website for more than six months, it should be launched soon.

Clients

The first clients appeared through personal contacts. My investor friends helped me a lot. Thanks to them, we have attracted two very large corporate clients. I cannot disclose their names, but I will say that we have three major contracts. We also serve about 20 small companies: we work with real estate agencies, private educational and medical institutions, expat communities. We do not have a strict club system - we work with each corporate client in a way that is convenient for him. We currently have about 150 individuals. There is already a system of subscriptions - for a year, three or six months.

Concierge services came to Russia around the beginning of the 2000s, and then there was a wow effect. Accordingly, the reaction of the people was not entirely adequate: clients called and asked to do something to see how far we could go. Behind last years The client profile has changed a lot. But all the same, the client himself often cannot understand what he needs, does not fully describe the problem, and the task of the manager is to get to the bottom of the matter and offer what is needed.

One day the client asked to be transported the corpse of his dog, with whom on a journey trouble happened

With corporate clients it is also difficult. Basically they need the organization of events. We also accept individual orders from top managers, but they usually have their own staff of assistants, so they turn to us if there are only exclusive desires, for example, a turnkey organization individual travel to Africa. To do this, you need to know the region and the right people there, develop a route and program, organize rental cars and real estate.

Strange Orders

Orders are very different. For example, we were recently approached by a client who really wanted to watch a series released a few years ago in Canada, Good dog. He never went on TV, and it is generally unclear how the client found out about him. We only found the first season, but the client insisted that there was a second. We rummaged through the Internet, and it turned out that the second season was renamed and was not even filmed. We found both seasons, but it was impossible to download them. Our technician recorded video literally from the screen. As a result, we delivered the disc to the client - he was pleasantly surprised.

Another person, who is not yet our client, called and said: “I have global problem, my wife cannot have children from me, and we really want a child. Our first question was if he knew where he was calling - it turned out he knew perfectly well. Since our first appeal is free, we made a selection for him various options treatment, indicated the amount. But he hasn't shown up yet.

Recently we had to smuggle a girl from Russia to Ukraine. She called, said that she was standing in a terrible queue to cross the Kerch Strait, where our government is ferrying military equipment. The girl asked for help to speed up the process. We contacted the head of the checkpoint, and he helped.

Another time we were asked by a client to transport the corpse of his pet. He was traveling with his dog, on the way she got in trouble. The client returned to Moscow, but then we transported the body of the dog so that he could bury it calmly at home.

So far, we have not had outstanding requirements. We immediately refuse to fulfill orders that are against the law. For example, ordering drugs, although now there are much fewer such orders than before.

Here is a real example from my past company. At night, a girl called, already very cheerful. She demanded to call a prostitute girl for her at home, otherwise “her husband and all of us will come ***”. We very tactfully explained to her that we don’t do such things, but we can tell her a joke so that she doesn’t get bored, or we can advise a film.

Working with expats

Expats are exactly the people who need help the most. We have prepared an individual package of services, taking into account the interests of a person who came from another country: what he needs in the first month, six months later, a year later. We have formed it in such a way that at all stages the foreigner is comfortable and does not feel the abyss between Russia and the West.

Expats pay a lot of attention to details and want to know everything: why this and not that, but have we checked exactly? Some of them use our service to save money. First of all, such customers want to know how much it costs - milk, coffee, tea - and how much their cost differs from the prices at home. That's why comparative analysis prices - our first item in the list of services for expats. Foreigners want to be accompanied in furniture, grocery, clothing stores. In Russia, far from all Internet resources, there are sites on English language, so we also help with online translation. There are also more complex services: recruiting staff or placing children in private schools.

Money

The company's revenue this year should amount to almost 45 million rubles. Gross profit - about 14.5 million rubles.

We have an annual subscription for 85 thousand rubles. It includes information services, search for specialists, making an appointment with them, booking tables in establishments and taxis, delivering flowers, gifts, food and alcohol. The client pays for these services himself - the subscription covers only our labor costs, this is a kind of insurance in case he refuses the order.

Additional services may be subject to a separate service charge on our part, but this has almost no effect on the price for the client. We cooperate with regular suppliers - prices for us are lower than for people from the street.

For one-time orders without a subscription maximum size The service fee is 10% of the cost of goods or services. The higher the price, the lower our percentage. It may be absent altogether if the supplier gives a commission.

We also go to meet clients if they ask to help their friends. We do this to earn the loyalty of our current and potential clients.

Plans

We are interested in corporate cooperation and various forms partnerships. There is an idea in the future to gather 20-30 people and create a closed club with powerful personal assistants. But this must be done for customers and absolutely for other money.

At the same time, we expect a reduction in orders from expats: today, not every foreigner wants to go to work in Russia.

Photos: Semyon Katz

Granting the right of access to information and service services under the program "Concierge - Service"

The concierge service of International SOS will help the holder in organizing leisure, travel, leisure, in managing the household and personal property, will provide access to limitless possibilities and help make life richer and more interesting.

Concierge Service employees provide a quick and professional solution to any problem 24 hours a day, 7 days a week and 365 days a year, and an individual approach to each cardholder guarantees a high quality of service.

The concierge service takes into account the tastes and preferences of cardholders and offers only those solutions that perfectly fit the cardholder's lifestyle.

Holders of Platinum cards of Bank GPB (JSC), holders of Visa Platinum Gazprombank Premium / Mastercard Platinum Gazprombank Premium cards are provided with the service automatically without charging a connection fee.

International SOS concierge service performs many functions. Here are just a few examples of the services that this service will provide to the holder:

• provide information on the schedule of flights of planes and trains in the desired direction and prices for these types of transport, select connecting flights that will satisfy the needs of the cardholder, book a ticket;
• will provide information about hotels in the desired region and room prices. Upon request, if possible, International SOS will make a reservation. The service is provided worldwide;
• provide information and reserve places in the selected restaurant;
• provide information about the class of cars and their availability at the rental in various companies specializing in car rental; organizes car rental;
• provide information on the date, time and venue of sports or cultural events in the desired region, information on the price and availability of tickets, addresses and phone numbers of ticket offices; upon request will redeem and deliver the ticket;
• will provide information about sports clubs, beauty salons, golf clubs, tourist excursions in the desired region (prices, conditions, time and place of events, etc.);
• provide information about translation agencies, organize translation of documents, and help translate oral information into English, French or German;
• will show assistance in organizing conference calls, renting office equipment (for example, a computer, fax, telephone, etc.); advise on business ethics in the region; provide information on currency quotes and major stock indices;
• will provide assistance in case of loss of important documents necessary to complete the trip (passport, credit cards, etc.), providing recommendations on the restoration or replacement of these documents;
• organizes the delivery of documents and things to the region specified by the cardholder;
• organizes the purchase and delivery of gifts to the addressee;
• in an emergency, help to convey an urgent message to his family or colleagues;
• provide information on the availability of the drug requested by the cardholder in the pharmacy network and its approximate cost, as well as addresses and telephone numbers of pharmacies where the drug is available;
• in the event that the car cannot continue moving as a result of a breakdown or a traffic accident, International SOS will arrange for a call to the appropriate service to repair the car. If the car requires evacuation, International SOS will organize the evacuation of the car to the nearest service station. The service is available in Moscow and St. Petersburg;
• will assist in the organization of small events (birthdays, etc.) by finding and reserving a suitable place or service agency. The service is available in Moscow and St. Petersburg;
• International SOS will organize an emergency visit of the master (electrician, plumber, locksmith) home to fix the relevant problem or provide information about special services and prices for their services. The service is available in Moscow and St. Petersburg.

For travel arrangements, the International SOS Concierge Service will provide the following information:

• list of vaccinations required or recommended for stay in the region;
• instructions for obtaining a visa for a given country and the corresponding requirements for issuing it. Addresses and telephones of consulates and embassies;
• description of country/region specifics, e.g. cultural background, level of medical care, safety and precautions, network voltage, organization public transport and so on.;
• government-recommended security measures and other aspects of one's own security;
• weather forecast for the given region.

All services of third-party companies organized by the Concierge Service are paid at the expense of the bank card holder.

The idea of ​​creating her own concierge service has been tormenting her since the days of studying at the magistracy. In order to learn the intricacies of this business, Yulia got a job as a manager in one of the capital's concierge services, where she received her first skills in interacting with a VIP audience.

Concierge is a person whose duties are to satisfy the needs and desires of customers, as well as to ensure comfortable conditions for their residence. A concierge can work at a residential building or hotel.

A year later, the girl launched her own service, which, along with other services, helps expats adapt to the realities of Moscow life. Capital Concierge, this is the name of Lukoyanova's company, serves over 160 private clients and more than twenty corporate ones.

Starting a concierge business

The desire to start her own business, Julia caught fire in her youth, watching the ups and downs of famous entrepreneurs. As she admits, the craving for exclusivity and luxury pursued her from early childhood, and sometimes took forms that shocked parents. Being an avid reader of business literature, one day in a London tabloid she discovered an article about the founder of a concierge service from England. The entrepreneur very colorfully described the advantages of this niche, opportunities and prospects - Yulia was simply smitten, and realized that she wanted to engage in such a service.

This is how she describes her own starting a business.

The next step was to submit a resume to one of the Moscow concierge agencies, where I was hired on the night shift. Despite the need rapid response and extremely delicate treatment of dear (in every sense) clients, which at first was very difficult for me, the occupation seemed incredibly romantic and prestigious. One evening, an Italian approached us and asked us to find a box of very expensive dry wine, which was imported to Moscow on a special order. We traveled all over the city, but did not find the stamp he requested. I had to offer an alternative, after which, nevertheless, the guest of the capital was satisfied.

Employees

The time has come when I realized that I had mastered the necessary basics and was ready to launch own business. The previous work allowed me to acquire extremely important connections and acquaintances: the concierge services market in Russia is represented by a very narrow, specific segment, therefore, sooner or later, people in it collide with each other. For the position of financial and technical directors, I invited former colleagues who knew my ambition well and gladly accepted my offer.

We recruited the rest of the team members through the HeadHunter recruiting service. Serious requirements are imposed on the company's personnel, first of all, with regards to communication skills, stress resistance, politeness and tact. Since our service is focused on providing services around the world, employees must be able to speak and write at a sufficient level in common international languages. Importance is attached life position a person, his aspirations to carry out assignments, the ability to work on tasks in a team format, the ability to find a language with other colleagues.

The state has special people, which carry out the analysis of exclusive goods and offers in Moscow, in order to be able to promptly satisfy even the most sophisticated whims of sophisticated customers.

Initial investment

There is a well-known saying in the USA related to starting a business. She says that to start your own business, you need to resort to three "F" - "Family, Friends and Fools". In my case, the issue was resolved thanks to relatives and closest friends. I just turned to them, told them about the advantages of the business I want to create and, thus, received the first investors, having collected start-up capital in the amount of 3 million rubles. Moreover, the support consisted not only in finance, but also in connections and instructions.

Based on the specifics of the service, the first item in the expense items was the rental of real estate in the center of the capital. We focus on wealthy people, therefore, it is necessary to emphasize the level and, at a minimum, the client must be able to easily find us. A significant amount of money was spent on technical support. The essence of our business is constant telephone conversations and contacts through email or social media. In general, the work is organized according to the principle of a call center, where requests are accepted or clarified. We recently connected a CRM system for dynamic interaction with suppliers and customers, document management is carried out through cloud services.

Our presence in world wide web provided by the website, which contains basic information on services, as well as price lists and contacts for visiting or contacting. The service level is focused on the Luxury segment, and this requires an elegant approach to the design of pages designed to “hook” the target audience. It is planned that in half a year the main work will be completed and the site will appear on the network.

Unusual wishes and orders.

Rich people are by nature very eccentric and eccentric, as we have directly seen in the course of work.

For example, there was a situation when a client approached and asked to find a Canadian series for him, which had never been shown in cinemas. A search in Yandex and Google gave extremely modest results and it seemed that I would have to sign own impotence. After several hours of searching, our administrator managed to find the desired movie, but it was impossible to download it: it was meant to be viewed only online. I was close to despair until another colleague brought a device to capture high-quality video streaming from the screen. In the end, we filmed all two seasons and delivered to the client, who, to our surprise, was happy as a child.

One day a man called us and said that he and his wife had a problem that prevented them from having children. Our colleagues asked if he knew where he was going. In response, he said that he knew and expected help. Then our manager had to wander around the network for several hours, collecting medical information about methods of infertility treatment. It is not known whether this helped the client, but we coped with the task.

Another client was remembered for his unparalleled love for animals. He had a habit of traveling everywhere with his Chow Chow dog, which was in old age. On one of the flights, the dog died and the client asked to organize an air transfer of her body to her homeland for burial while he was on a business trip in Moscow.

They even rescued a girl who was on her way from Russia to Ukraine and got stuck on Kerch bridge. At that time, military equipment was delivered through the crossing, and civilian transport was forced to stand idle in a huge queue. We managed to establish contacts with the management of the checkpoint and persuade the chief to make an exception for our client. Not without a tearful story about fatal coincidences, but there was no other choice - anti-advertising, unfortunately. works faster than advertising.

I can state with some pride that today There are no outstanding orders in our agency. It is difficult to maintain such a balance, but it is possible if customers are denied service when the order is directly related to a violation of the law. This means that we do not supply drugs, do not find explosives, and do not provide sexual services. This approach allows the company to constantly stay within the legal framework and avoid problems with regulatory authorities.

Without excesses, of course, can not do. One night, we were approached by a client whose manner of communication called into question its adequacy. There was a demand to immediately find a prostitute for them, and in case of failure, the husband will come and arrange a real pogrom in our office. The managers, who had seen a lot in their lifetime, were not at a loss and began to calm the raging client. After a few anecdotes and recommendations about new movies that appeared online, everything fell into place.

Service for expats

Expat (English expat abbreviated from expatriate, comes from Latin ex patria "outside the homeland") - a slang name for foreign specialists, less often a self-name.

A foreign specialist who has arrived in Russia, in particular, in the capital, needs considerable efforts to adapt to local living conditions. The urban, crazy rhythm of Moscow can literally unsettle a person and significantly worsen the level of working capacity. In such cases, our service is, more than ever, by the way, and helps to some extent to erase the gap between Russia and the West. Our company has conducted a special study of the basic needs of people arriving from different countries on the basis of which a special package of services has been formed.

Among our clients there are those who use our services in order to save money. It happens that they turn to get information about the cost of coffee or milk, various food products, they ask to draw a parallel with the pricing policy in their home country. Given this trend, we were one of the first to introduce a comparative price analysis service, which is becoming popular among expats.

Foreign guests of the capital, whether it is a tourist trip or business purposes, prefer to be accompanied in supermarkets, they are helped to decide on the choice of clothes or furniture, some need the services of an interpreter to communicate with partners. We also provided family accommodation services in central regions and on the placement of children in private kindergartens, which is not so easy to do in Moscow.

Financial question. Profit.

Behind last year our company's revenue rose to the level of 43 million rubles, of which net profit amounted to about 15 million rubles.

The business model of the service is based on a subscription worth 85 thousand rubles (annual subscription). It includes wide range services, such as providing information and consulting services, booking tables in cafes and restaurants, searching for specialists in beauty salons and fixing an appointment, delivering gifts, flowers, food and drinks, giving a taxi to the house, and so on.

For the provision of exclusive, non-standard services, their cost, of course, may increase - it all depends on the imagination and material well-being of the customer. On the other hand, during our work we managed to establish partnerships with service providers who periodically make significant discounts for us and provide us with up-to-date information. Such well-coordinated interaction allows our company to always be one step ahead of a few competitors.

To order our services, the client does not have to buy a subscription. In such situations, the cost of our services, on average, is 10% of the purchase price, and the higher their cost, the lower our percentage. The client may not be burdened with the payment of our invoices at all if the supplier of the goods ordered by him provides the intermediaries with a sufficient commission.

The company has developed a special loyalty program for our target audience. When customers contact us, we can even provide all possible assistance to their friends or acquaintances free of charge. Practice has proven that this approach works excellently and increases both the flow of our customers and average check on each of them.

Plans.

In the future, we plan to implement interesting formats of interaction with private and corporate clients. To do this, we are developing the concept of a closed VIP community or club, where each client will have a personal qualified assistant and a special communication atmosphere that extends not only to business tasks, but also to leisure activities. How realistic this is - time will tell and the constantly changing financial situation in the country.

How will you act if you urgently need to find a gastroenterologist for your grandmother in Tomsk (although you yourself live in Moscow), find an anesthetist for a child, or find out where you can urgently get tested?

The easiest option - “go and google” - is even more or less suitable if you need analyzes for reference in. But if you have health problems, you want to get truthful information about the doctor’s qualifications, and not conflicting reviews about hospitals that you can’t always trust.

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Of course, you can look for a doctor yourself. But there is also Alternative option. Representatives of a new specialty - medical concierges - can help with the search for a doctor. Let's see what a concierge service is and try to understand how medical assistants can be useful to us.

Who is a medical concierge

A medical concierge is a kind of intermediary between a patient and a doctor. The task of the medical concierge is to answer medical questions: how to find a pediatrician in Omsk, which cosmetology clinic in Moscow has a profitable promotion on, and where you can donate blood in Vladimir.

Day after day, the concierge studies open data on doctors, monitors medical forums, maintains databases on laboratories and clinics, and collects reliable patient reviews about various clinics. In addition, the concierge studies medical legislation: he must know how to pass a medical examination, obtain a medical book or a certificate for carrying weapons.

When searching for medical information, the concierge relies on personal experience, real patient reviews and information from the concierge service database of hospitals and doctors. Only trusted hospitals with qualified doctors work in the concierge database.

In addition, there are medical concierges who specialize in finding doctors in foreign clinics. As a rule, international concierges recommend doctors from American, European, Australian and even Chinese and Korean medical institutions who have signed a contract with the concierge service.

How the medical concierge service works

Suppose you have an urgent medical issue - for example, you need to do a computed tomography, but you don’t want to overpay for this expensive service. On the other hand, I would like the tomography to be carried out by a qualified expert on good equipment.

First you must find a medical concierge and ask him your question. You can do this by calling or writing in chat(try it). We will describe in detail where to look for concierge contacts in the corresponding section. What's more important to us right now is what happens after you contact the medical assistant.

How is the communication with the medical concierge:

1. First, the medical concierge will clarify your name and ask what city you are from. If you want to know where to find the one closest to you medical institution or a doctor - specify the address.
2. If it takes more than a minute to find an answer to your question, the concierge will ask you to wait a little, and will give you an answer shortly. If the specialist has to look for the answer in the database, he will inform you that he will call you back (or write to the chat) in a few minutes.
3. After you visit the doctor, you can leave a review about the doctor to the medical concierge. The Medical Concierge will take your feedback into account when recommending this doctor to the next patient.

Where to find a medical concierge

There are two types of companies offering medical concierge services today. The former specialize in working with Russian doctors and hospitals, while the latter offer to find a doctor and a medical center abroad.

Medical concierge services that select doctors in Russia:

• Telemed
• Medical note

Medical concierge services that select doctors abroad:

• Ekaterinburg company "Medicine of the World" - selection of doctors in Germany, Turkey and Israel
• Anglo Medical - Finding Doctors in the UK
• MedTourConsult - selection of doctors in Belarus

In addition, concierge services can be offered by banks. For example, in the concierge service of VTB 24 Bank, you can also order medical services.

How much does a medical concierge cost?

Most medical concierge services are paid. The price depends on how and which doctors the service selects. If the selection of a Russian doctor is unlikely to cost more than 1-2 thousand rubles, then the cost of selecting a foreign specialist can be 10-30% of the cost of treatment.

The price of medical concierge services that select doctors in Russia:

• Telemed - 3500 rubles
• Medical Note - Free

The price of medical concierge services that select doctors abroad:

• Medicine of the world - initial consultation for free
• Anglo Medical - the selection of a doctor is included in the cost of treatment (the price of treatment depends on the rates of a particular medical center in England)
• MedTourConsult - the selection of a doctor is included in the cost of treatment (treatment of thyroid cancer: 620-2700 dollars; radiotherapy: 2000-3000 euros)

Although in most cases the assistance of a medical concierge is paid, there is a chance to use the help of a medical concierge for free. This opportunity is provided by the Medical Note application, designed to store medical records.

By installing the application on your phone, you will get the opportunity to contact the medical concierge for free and ask him your questions.

This is how a chat with a Medical Note medical concierge looks like:

The main difference between the Medical Note medical concierge and the similar Yandex.Health service is that not an algorithm will work with you, but a living person. In addition, Yandex.Health does not yet make it possible to sign up for medical tests or procedures like CT or.

Concierge service is a new medical direction that successfully helps people every day. And, although the help of a medical concierge, fortunately, is not needed every day, it makes sense to take care of your health in advance. To do this, just install the Medical Note application on your phone. The application will always be at hand, and you can ask a question to the medical concierge for free at any time.