442 Federal Law on Social Services. Let's understand the new law on social services

2. Social services in the form of social services at home and in the semi-stationary form of social services are provided free of charge if, on the date of application, the average per capita income of the recipient of social services, calculated in accordance with regulatory standards legal acts of the Russian Federation, below the maximum value or equal to the maximum per capita income for the provision of social services free of charge, established by the law of the subject of the Russian Federation.

3. Regulatory legal acts of the constituent entities of the Russian Federation may provide for other categories of citizens to whom social services are provided free of charge.

4. The procedure for determining the average per capita income for the provision of social services free of charge for the purposes of this Federal Law established by the Government of the Russian Federation.

5. The size of the maximum per capita income for the provision of social services free of charge is established by the laws of the constituent entity of the Russian Federation and cannot be lower than one and a half times the subsistence minimum established in the constituent entity of the Russian Federation for the main socio-demographic groups of the population.

Judicial practice under Article 31 of the Federal Law of December 28, 2013 No. 442-FZ

Decision No. 2-2231/2018 2-2231/2018~M-1992/2018 M-1992/2018 dated July 18, 2018 in case No. 2-2231/2018

Its provision in accordance with this Federal Law cannot be higher than the amount of payment for the provision of relevant social services to these persons established as of December 31, 2014, and the conditions for the provision of relevant social services cannot be worsened compared to the conditions established as of December 31, 2014. Article 19...

Decision No. 2-1568/2018 2-1568/2018~M-919/2018 M-919/2018 dated July 11, 2018 in case No. 2-1568/2018

Central District Court of Togliatti (Samara Region) - Civil and administrative

Social services are provided to their recipients in the form of social services at home, or in a semi-stationary form, or in a stationary form. In accordance with Part 1 of Art. 31 of the Federal Law of December 28, 2013 No. 442-FZ, social services in the form of social services at home, in semi-stationary and stationary forms of social services are provided free of charge: 1) ...

Decision No. 2-1061/2018 2-1061/2018 ~ M-438/2018 M-438/2018 dated June 19, 2018 in case No. 2-1061/2018

Bezhitsky District Court of Bryansk (Bryansk Region) - Civil and administrative

Bryansk boarding home for the elderly and disabled,” the previously established legal relationship for the provision of social services to the defendant by the plaintiff terminated, since the agreement on the provision of social services became invalid 31 . 12.2017. In addition, during his stay in the boarding school, the defendant systematically violated the rules internal regulations, was rude and insulted employees and residents. Based on the provisions of Articles 309, 310, ...

Decision No. 2-664/2018 2-664/2018 ~ M-586/2018 M-586/2018 dated June 5, 2018 in case No. 2-664/2018

Decision No. 2-1381/2018 2-1381/2018 ~ M-1085/2018 M-1085/2018 dated May 30, 2018 in case No. 2-1381/2018

Leninsky District Court of Omsk (Omsk Region) - Civil and administrative

Decision No. 2-687/2018 2-687/2018 ~ M-624/2018 M-624/2018 dated May 30, 2018 in case No. 2-687/2018

Leningradsky District Court ( Krasnodar region) - Civil and administrative

The amount of which is calculated on the basis of tariffs for social services and cannot exceed seventy-five percent of the average per capita income of the recipient of social services. In part 4 art. 31 of Law No. 442-FZ of December 28, 2013 states that the procedure for determining the average per capita income for the provision of social services free of charge is established by the Government of the Russian Federation. According to the rules...

Decision No. 2-1359/2018 2-1359/2018 ~ M-1072/2018 M-1072/2018 dated May 29, 2018 in case No. 2-1359/2018

Leninsky District Court of Omsk (Omsk Region) - Civil and administrative

Decision No. 2-1360/2018 2-1360/2018 ~ M-1073/2018 M-1073/2018 dated May 29, 2018 in case No. 2-1360/2018

Leninsky District Court of Omsk (Omsk Region) - Civil and administrative

In the inpatient form, social services are provided to their recipients for a fee or partial payment, with the exception of recipients of social services specified in paragraphs 1 and 3 of Article 31 of Federal Law No. 442-FZ, namely: 1) minor children; 2) persons injured as a result emergency situations, armed interethnic (interethnic) conflicts. The monthly fee for the provision of social services...

Decision No. 2-1402/2018 2-1402/2018 ~ M-1080/2018 M-1080/2018 dated May 29, 2018 in case No. 2-1402/2018

Leninsky District Court of Omsk (Omsk Region) - Civil and administrative

Its provision in accordance with this Federal Law cannot be higher than the amount of payment for the provision of relevant social services to these persons established as of December 31, 2014, and the conditions for the provision of relevant social services cannot be worsened compared to the conditions established as of December 31, 2014. According...

Decision No. 2-1354/2018 2-1354/2018 ~ M-1083/2018 M-1083/2018 dated May 29, 2018 in case No. 2-1354/2018

Leninsky District Court of Omsk (Omsk Region) - Civil and administrative

In the inpatient form, social services are provided to their recipients for a fee or partial payment, with the exception of recipients of social services specified in paragraphs 1 and 3 of Article 31 of Federal Law No. 442-FZ, namely: 1) minor children; 2) persons affected by emergency situations and armed interethnic conflicts. The monthly fee for the provision of social services...

Just recently came into force new law on social services for the population. We have already talked about this (you can read it here: http://goo.gl/cZw7KI). But to understand in detail what kind of law this is, what’s new there and how to now live within the framework of this normative act? – without the help of qualified lawyers, it’s not so easy. Most recently, specialists from the Garant information and legal portal prepared an analysis of the law. We are pleased to share this extremely useful information.

“On October 25, 2010, speaking at a meeting of the Presidium of the State Council on social policy In relation to older citizens, Dmitry Medvedev, who held the post of president at that time, took the initiative to prepare a new law on social services. “One of the tasks of today’s Presidium of the State Council is to summarize and disseminate what is called the best regional practices. Moreover, it [the new law – Ed.] may concern not only older people, but also the entire population of our country,” the politician said then.
And such a law was adopted, and on January 1, 2015 it came into force (Federal Law of December 28, 2013 No. 442-FZ “On the Fundamentals of Social Services for Citizens in the Russian Federation” (hereinafter referred to as the new law). Moreover, a large Some of the acts that previously regulated social services for citizens have lost force.In particular, the Federal Law of December 10, 1995 No. 195-FZ “On the Fundamentals of Social Services for the Population in the Russian Federation” (hereinafter referred to as the old law) and the Federal Law of August 2, 1995 No. 122-FZ "On social services for elderly and disabled citizens."
Let's consider what changes citizens need to keep in mind in connection with the entry into force of the new law.

1. The concept of “recipient of social services” has been introduced.
On January 1, the term “social service client” disappeared from the legislation, and the concept “recipient of social services” was introduced instead. A citizen can be recognized as a recipient of social services if he is in need of social services and is provided with social services.
A citizen is recognized as in need of social services if at least one of the following circumstances exists:
- complete or partial loss of the ability for self-care, independent movement, or provision of basic life needs due to illness, injury, age or disability;
- presence in the family of a disabled person or disabled people who need constant outside care;
- presence of a child or children experiencing difficulties in social adaptation;
- impossibility of providing care for a disabled person, child, children, as well as lack of care for them;
- domestic violence or intra-family conflict, including with persons with drug or alcohol addiction who are addicted to gambling, persons or sufferers mental disorders;
- lack of a specific place of residence;
- lack of work and livelihood;
- the presence of other circumstances that regional level recognized as worsening or capable of worsening the living conditions of citizens.
Now information about recipients of social services is entered into a special register. Its formation is carried out by the subjects of the federation on the basis of data provided by social service providers.
Until January 1, 2015, social services were provided to citizens in difficult life situations - the new law does not contain such a term, which makes the list of grounds for receiving assistance more unambiguous. The old law understood a difficult life situation as a situation that objectively disrupts the life of a citizen, which he cannot overcome on his own. This usually meant disability, inability to self-care due to old age, illness, orphanhood, neglect, poverty, unemployment, lack of a specific place of residence, conflicts and cruel treatment in the family, loneliness, etc.
OPINION

"In order for the new law to work, each region must adopt 27 regulatory documents. We monitored the readiness of the regions to adopt the new law. By mid-December 2014, only 20 regions had adopted the entire necessary regulatory framework, 20 regions had adopted less than half, the rest - about half. Every day we try to do everything possible to speed up the adoption of the necessary documents by the regions."

2. A social service provider has been identified.
The social service provider is entity regardless of its organizational and legal form and (or) an individual entrepreneur providing social services. Previously, there was no such concept, although in fact social services were provided by regional state enterprises and social service institutions, as well as enterprises and institutions of other forms of ownership and individual entrepreneurs.

3. The list of types of social services has been expanded
The new law has changed the approach to the content of the list of social services provided. Until December 31, 2014, citizens could receive material and advisory assistance, temporary shelter, social services at home and in inpatient institutions, and also had the right to daytime stay in social service and rehabilitation institutions.
After the new law comes into force, citizens can count on the provision of the following types of social services:
- social and household;
- social and medical;
- socio-psychological;
- social and pedagogical;
- social and labor;
- social and legal;
- services in order to increase the communicative potential of recipients of social services with disabilities;
- urgent social services.
Urgent social services include the provision of free hot meals or food packages, clothing, shoes and other essential items, assistance in obtaining temporary housing, provision of legal and emergency psychological assistance, as well as other urgent social services. A citizen can count on receiving such services within the time frame determined by his need. At the same time, from January 1 of this year, citizens lost the opportunity to receive financial assistance in the form of Money, fuel, special vehicles, as well as rehabilitation services that they could have received earlier (Article 8 of the old law).

4. The procedure for calculating fees for receiving social services has been established.
As before, social services can be provided free of charge or for a fee. From January 1, 2015, the following can count on the provision of free social services:
- minors;
- persons affected by emergency situations, armed interethnic conflicts;
- persons with an income equal to or lower than the average per capita income established by the region for the provision of social services free of charge (when receiving social services at home and in a semi-stationary form). Moreover, the amount of such income cannot be lower than one and a half times the regional subsistence minimum.
In addition, in the subjects of the federation there may be other categories of citizens to whom social services are provided free of charge.
As we can see, unemployed citizens are excluded from the number of persons entitled to free social services (if such a category of citizens is not provided for by the law of the subject of the federation).
Previously, in order to receive free social services for single citizens, the sick, pensioners and disabled people, they needed to have an average per capita income below the regional subsistence level. Let's look at an example. Let’s say the cost of living for pensioners was 6,804 rubles. This means that before January 1, for example, a single pensioner with an income of less than 6,804 rubles could apply for a free social service. per month. After the new law comes into force, the amount of income that allows you to qualify for free social services cannot be lower than one and a half times the regional subsistence level. Now, to receive a free social service, all other things being equal, the monthly income of a single pensioner must be 10,206 rubles. or less (1.5 x 6804 rub.).
For those who are not eligible to receive free social services, there is a fee for their provision. Its amount for services at home and in semi-stationary form is now calculated on the basis of tariffs for social services, but cannot exceed 50% of the difference between the average per capita income of the recipient of social services and the maximum per capita income established by the region. The monthly fee for the provision of social services in a stationary form is calculated on the basis of tariffs for social services, but cannot exceed 75% of the average per capita income of the recipient of social services.

5. The procedure for receiving social services has been changed.
From the beginning of this year, in order to receive social services, a citizen must submit an application. Previously, social services were provided on the basis of an appeal - including an oral one - from a citizen, his guardian, trustee, other legal representative, authority state power, local government, public association. An application for social services can be written by the citizen himself, his representative or another person (body) in his interests. You can also submit an application by sending an electronic document, which was not provided for in the previous law.
An individual program for the provision of social services is drawn up with each recipient of social services. It specifies the form of social services, types, volume, frequency, conditions, terms of provision of social services, a list of recommended providers of social services, as well as social support measures. This program is mandatory for the social service provider and recommended for the citizen himself. In other words, the recipient of assistance can refuse some service, but the provider is obliged to provide it at the request of the recipient.
The program is drawn up within no more than 10 working days from the date of filing an application for social services, and is reviewed at least once every three years. Urgent social services are provided without drawing up an individual program. Previously, the preparation of such programs was not provided for.
After drawing up an individual program and choosing a social service provider, a citizen must enter into an agreement with the provider on the provision of social services. The contract must contain certain provisions individual program, as well as the cost of social services if they are provided for a fee.
OPINION
Galina Karelova, Deputy Chairman of the Federation Council:
“The new law will increase the number of citizens who can qualify for free social services. In addition, the quality, volume and efficiency of their provision will change. Previously, social services were provided based on a group approach. However, all citizens have different needs, income, and living conditions. Since January 1, 2015, social programs have been concluded with consumers of social services, which take into account all the individual characteristics of each consumer."

6. The organization of social services has been determined.
It is interesting that the new law spells out things that are obvious to everyone at first glance: providers of social services do not have the right to limit the rights of recipients of social services; use insults, rude treatment; place disabled children who do not suffer from mental disorders in inpatient institutions intended for disabled children who suffer from mental disorders, and vice versa. However, it was still worth emphasizing such prohibitions. For example, numerous cases in Russia of healthy children being placed in organizations for disabled children suffering from mental disorders were noted in a report by the international human rights organization Human Rights Watch in 2014.
The approach to financing social services is fundamentally new. According to the old law, social services were provided to citizens at the expense of the budgets of the constituent entities of the federation. In this regard, depending on the region, the volumes of provided social assistance were very different. From January 1, 2015, social services are financed from the federal budget, charitable contributions and donations, citizens’ own funds (when providing social services for a fee), income from business and other income-generating activities carried out by social service organizations, as well as others not prohibited by law sources. It is expected that this innovation will help equalize the volume of social services provided in different regions.

But there is also a fly in the ointment in the new rules. Thus, the new law does not establish any requirements for staffing social services. Let us remind you that previously only specialists with professional qualifications could be social service workers. professional education, meeting the requirements and nature of the work performed, experience in the field of social services, and inclined, by their personal qualities, to provide social services.”
Based on materials from IPP "Garant" http://www.garant.ru/article/604320/#ixzz3QXjQdTCj

Law on the Fundamentals of Social Services in the Russian Federation of December 28, 2013 N 442-FZ Adopted State Duma December 23, 2013 and comes into force January 1, 2015. This law is intended to replace the old laws dated August 2, 1995 N 122-FZ "On social services for elderly citizens and disabled people" and dated December 10, 1995 N 195-FZ "On the fundamentals of social services for the population in the Russian Federation", which, respectively, from 1 January 2015 will become invalid.

In accordance with the new law in the field of social In providing services to the population, emphasis is placed on prevention and an individual approach.

The law prescribes the principles, conditions and procedure for the provision, as well as the composition and content of social services. The grounds for recognizing citizens as needing social services are determined. This is the presence of circumstances that worsen or may worsen a person’s living conditions. For example, partial or complete loss of the ability to self-care and/or move; the presence in the family of a disabled person who needs constant care; intra-family conflicts; violence in family; homelessness of minors; lack of a specific place of residence, work and means of subsistence.

The law does not contain the concept of “difficult life situation,” as was previously established by the 1995 Law “On the Fundamentals of Social Services for the Population.” Instead, the circumstances under which citizens are recognized as in need of social services are clearly established (Article 15 of the Law):

1. Complete or partial loss of the ability or ability to provide self-care, move independently, or provide basic life needs due to illness, injury, age or disability;
2. The presence in the family of a disabled person or disabled people, including a disabled child or disabled children who need constant outside care;
3. The presence of a child or children (including those under guardianship or guardianship) experiencing difficulties in social adaptation;
4. Lack of opportunity to provide care (including temporary care) for a disabled person, child, children, as well as lack of care for them;
5. The presence of intra-family conflict, including with persons with drug or alcohol addiction, persons addicted to gambling, persons suffering from mental disorders, the presence of domestic violence;
6. Absence of a specific place of residence, including for a person who has not reached the age of twenty-three and has completed his stay in an organization for orphans and children left without parental care;
7. Lack of work and livelihood;
8. The presence of other circumstances that are recognized by the regulatory legal acts of the constituent entity of the Russian Federation as worsening or capable of worsening the living conditions of citizens.

The basis for providing social service may be an application from the citizen himself, his legal representative, as well as other persons, for example, authorities and public associations.

Upon receipt of an application, the authorized body of a constituent entity of the Russian Federation makes a decision to recognize the citizen as in need of social services or to refuse social services within five working days from the date of filing the application. ABOUT the decision taken the applicant must be informed in writing or electronically. The decision to provide urgent social services is made immediately.

A decision to refuse social services can only be appealed to judicial procedure, since the law does not essentially provide for the procedure for administrative appeal.

The law places emphasis on preventing citizens from needing social services. service.

In accordance with Art. 9 citizens are guaranteed the right to free visits by legal representatives, lawyers, notaries, representatives of public and (or) other organizations, clergy, as well as relatives and other persons during the day and evening. This is a significant difference from the law of August 2, 1995 N 122-FZ “On social services for elderly citizens and the disabled,” which did not stipulate evening hours, which led to a severe limitation of the time of visits by the administration of social institutions.

The principle of implementing social services based on individual need for social services. services. The latter can be provided, as before, in hospital, semi-inpatient conditions and at home.

The development of an individual program for the provision of social services is provided. services. This is one of the novelties of the law. An individual program is a document that specifies the form of social services, types, volume, frequency, conditions, terms for the provision of social services, a list of recommended providers of social services, as well as social support measures (Article 16).

In accordance with Art. 16. before providing social services. services, an Individual Program must be formed, which is a document that specifies:

• form of social services, types, volume, frequency, conditions, terms of provision of social services,
• list of recommended social service providers,
• social support activities.

An individual program is drawn up based on the needs of a particular citizen for social services, and is revised depending on changes in this need, but at least once every three years. The revision of the individual program is carried out taking into account the results of the implemented individual program. An individual program for a citizen or his legal representative is of a recommendatory nature, but for a social service provider it is mandatory.

Just like the old law, the maximum amount of payment for social services is limited. services. At the same time, it is stipulated that the new conditions for the provision of social services. services should not worsen the situation of those currently entitled to them. In particular, this should not lead to an increase in fees for services for these persons.

The law provides that if the place of residence of the recipient of social services changes, the individual program drawn up at the previous place of residence remains in effect, but within the scope of the list of social services established in the constituent entity of the Russian Federation at the new place of residence. This is, to a certain extent, an important norm, since it at least somehow regulates the situation in cases of change of residence outside the subject - the region of the recipient of social benefits. help. Although it is difficult to call it sufficient due to too large a gap in the standard of living in different regions of the Russian Federation.

The concept of “social support” is introduced, which is understood as providing assistance to citizens, if necessary, in obtaining the necessary medical, psychological, pedagogical, legal, and social assistance.

Social support is carried out by attracting organizations providing such assistance on the basis interdepartmental interaction in accordance with Article 28 of this Federal Law. Activities for social support are reflected in the individual program and, in the order of interdepartmental interaction, are carried out on the basis of the regulations for interdepartmental interaction, which determine the content and procedure for the actions of public authorities of the constituent entity of the Russian Federation.

Based on the provisions of the above article, we can conclude that the system of social support in the law does not have clear regulation. Already at this stage, social service workers are expressing opinions that this greatly narrows the concept of social support down to simply issuing a referral or information on where the social assistance required by the recipient is provided.

When providing social services, it is now necessary to conclude an appropriate agreement on the provision of social services, concluded between the provider of social services and the citizen or his legal representative within 24 hours from the date of submission of the individual program to the provider of social services. (Article 17)

The essential terms of the contract for the provision of social services are the provisions determined by the individual program, as well as the cost of social services if they are provided for a fee or partial payment.

Without drawing up a contract, only urgent social services can be provided.

Urgent social services include:

1. Providing free hot meals or food packages;
2. Providing clothing, shoes and other basic necessities;
3. Assistance in obtaining temporary housing;
4. Assistance in obtaining legal assistance in order to protect the rights and legitimate interests of recipients of social services;
5. Assistance in obtaining emergency psychological assistance with the involvement of psychologists and clergy in this work;
6. Other urgent social services.

And in Art. 19 defines the basic conditions that must be met when providing social services in a semi-stationary form or in a stationary form must be ensured:

1. The ability to accompany the recipient of social services when moving around the territory of a social service organization, as well as when using the services provided by such an organization;
2. The ability to independently move around the territory of a social service organization, enter, exit and move within such an organization (including for movement in wheelchairs), for rest in a sitting position, as well as accessible placement of equipment and storage media;
3. Duplicating text messages with voice messages, equipping a social service organization with signs made in embossed dotted Braille, familiarizing them with inscriptions, signs and other text and graphic information on the territory of such an organization, as well as the admission of a sign language interpreter, the admission of guide dogs;
4. Duplication of voice information with text information, inscriptions and (or) light signals, informing about provided social services using Russian sign language(sign language interpreter), permission of a sign language interpreter;
5. Providing other types of outside assistance.

It is very important to specify such requirements in the law. However, it is unlikely that they will be fully implemented by the system of social service institutions in the coming years, given the state of hundreds of such institutions in regions where the authorities are not even able to bring them into a state that meets basic safety requirements. It seems that in this case a transition period is needed, otherwise the law will not be implemented due to the need for colossal material investments. In their absence the law will be dead

To provide social services will be attracted by non-governmental organizations. Both commercial and non-commercial. Public control is being introduced in the social sphere. service. A provider of social services can be any legal entity, regardless of its organizational and legal form, and (or) an individual entrepreneur providing social services.

IN government organizations social services, according to the new law, boards of trustees should be created. The structure, procedure for formation, term of office, competence of the board of trustees and the procedure for making decisions are determined by the charter and on the basis of the approximate regulations on the board of trustees of a social service organization.

The composition of information on the results of an independent assessment of the quality of service provision by social service organizations and the procedure for its placement on the official website for posting information about state and municipal institutions on the Internet are determined by the authorized Government of the Russian Federation federal body executive power.

Information about the result of the inspection is posted by local governments on their official websites and the official website for posting information about state and municipal institutions on the Internet.

Article 30 Establishes that the provider or providers of social services are paid compensation in the amount and in the manner determined by the regulatory legal acts of a constituent entity of the Russian Federation if a citizen receives social services provided for by an individual program. Compensation is paid only to social service providers who are included in the register of social service providers of a constituent entity of the Russian Federation, but do not participate in the implementation of the state order.

Article 34 introduces public control in the field of social services, which is carried out by citizens, public and other organizations in accordance with the legislation of the Russian Federation on the protection of consumer rights. State authorities of the constituent entities of the Russian Federation, within the established competence, provide assistance to citizens, public and other organizations in exercising public control in the field of social services.

According to the Constitution, the Russian Federation is a socially oriented state. That is why all categories of citizens should be provided with high-quality social services, the procedure for the provision of which is regulated in 442-FZ. Some provisions of this regulatory act will be discussed in the article.

What is the law about?

Federal Law No. 442-FZ sets out a number of goals and objectives that are mandatory for the relevant entities. Here it is worth paying attention to:

• legal, economic, organizational and other fundamentals of serving citizens in the provision of social benefits;
• a number of powers and responsibilities of both recipients and suppliers in the area in question;
• a number of rights of federal and subject authorities, etc.

What, according to 442-FZ, is social service Russian citizens? Article 3 refers to the activities officials to provide a number of useful services to the population. It is worth noting that social services must strictly comply with certain standards, that is, requirements for the frequency, volume and quality of a particular service.

About the principles of social service

Such an important and vast area as the provision of social services to the population must necessarily be based on a number of principles, ideas and conditions. The most important principle here is, of course, the protection of human and civil rights. Work in this area must be humane in nature, and also not allow humiliation of the personality and dignity of a person.

It is also necessary to pay attention to the following principles:

• voluntariness and confidentiality;
• targeting of service provision;
• equal access of all population groups to social services;
• territorial proximity of service providers to the recipients’ places of residence, etc.

The functioning of the system under consideration will be impossible if at least one of the presented principles disappears.

About the service system

Article 5 No. 442-FZ “On the Fundamentals of Social Services” provides a description of the structure in the area under consideration, which includes a number of government agencies, organizations and non-profit enterprises.

The government, as the main executive body, is the most important body in the field of social services. It is the government that is called upon to implement and develop public policy and normative legal regulation throughout the entire system. gives orders to regional authorities - administrations Russian subjects. In addition, the government controls various private organizations of a commercial and non-profit type. The system can also include ordinary citizens who are individual entrepreneurs - but only those engaged in social services.

On the responsibilities of system subjects

According to Chapters 3 and 4 No. 442-FZ, both recipients and providers of services in the social sphere have a number of mandatory functions. To begin with, it is worth examining the responsibilities of recipients enshrined in Article 10 of the regulatory act in question. Here's what's worth highlighting here:

• provision in government bodies all necessary documentation;
• timely notification of suppliers about changes in circumstances that determine the need for the provision of services;
• compliance with the conditions stipulated in the contract with the supplier.

According to Article 12 of Federal Law No. 442-FZ, service providers have the following responsibilities:

• carrying out their professional functions in strict accordance with the law;
• implementation of social support;
• lawful use of recipient information;
• provision of urgent services, etc.

It is also worth noting that service providers must not restrict the rights or freedoms of people, use any kind of violence, tolerate harsh treatment, etc.

About the rights of system subjects

What are social service providers entitled to? Here it is worth paying attention to Article 11 No. 442-FZ, which states the following:

• the ability to carry out requests for all necessary information from public authorities;
• the opportunity to be included in the register of suppliers - federal or regional;
• the right to refuse the service recipient or applicant if the contract was incorrectly drawn up or all necessary documentation was not provided.

Recipients of services have the right to humane and respectful treatment, to freely choose a supplier, to receive information about their responsibilities and powers in a free and accessible form, to participate in the development of individual programs, and much more.

About forms of social services

In what types and forms can the system of providing social services be expressed? In Article 19 No. 442-FZ "On Social Services" we're talking about on the provision of services at home, in stationary or semi-stationary forms.

Home service does not have a time frame, but other types of service provision must be strictly regulated by certain hours. It is also worth noting that purchasers of social services in stationary or semi-stationary forms must be provided with:

• the possibility of accompaniment when moving around the territory of service provision;
• the right of independent movement;
• the ability to receive duplication of texts with voice messages, and vice versa;
• the right to receive other types of assistance in accordance with the law.

The social services themselves can be of a social, medical, psychological, labor or other nature.