Touch ID stopped working - how did I solve this problem!? What is Touch ID in Apple devices - iPhone, iPad What is tid on iPhone

The first Apple smartphone with a Touch ID fingerprint scanner was the iPhone 5s, which entered the market back in 2013. Since then, the Apple corporation has managed to develop and begin to implement the second generation of the fingerprint module, which is characterized by increased recognition speed and increased reliability. However, problems may arise with any generation of Touch ID, so the editors website I decided to tell you about five ways to fix a poorly working fingerprint scanner in iPhone and iPad.

Activate Touch ID in iOS Settings

Before you start looking for the reason for the fingerprint scanner not working in the iPhone and iPad, you should make sure that it is enabled in the settings of the iOS operating system. To do this, you need to launch the “Settings” application, and then go to the “Touch ID and passcode” section and activate the toggle switches opposite all the parameters associated with this module. If they are already turned on, then they can be turned off and turned on again in order to eliminate the possibility of some kind of bug.

Clean the module from dirt and dust

Since Touch ID scans your finger, you should always keep it clean. Of course, you shouldn’t overdo it when cleaning it, but dirt and dust can cause poor performance of the entire module and lead to incorrect fingerprint recognition. You can clean Touch ID from dust and dirt using a special solution for cleaning electronics. It should be sprayed onto a microfiber cloth and thoroughly clean the entire module for a few minutes, and then test its operation.

Update your iOS operating system to the latest version

Despite the fact that the iPhone and iPad are among the most reliable mobile devices in the world, some failures and glitches may occur in the operation of the iOS operating system. As a result, the Touch ID module may not work entirely correctly on certain firmware versions. This problem is solved by updating the device to the latest version of iOS, which probably does not have software problems with Touch ID.

Finger position when scanning

In some cases, unlocking iPhone and iPad using Touch ID may not occur for the simple reason that the fingerprint scanner cannot scan. To help him do this, you should place your fingertips all over the fingerprint scanner. Additionally, Touch ID takes a while to scan, so don't remove your finger from the scanner too quickly.

Adding more fingerprints

All iPhones and iPads can add up to five fingerprints, which can be used to unlock the device. Apple does not impose any restrictions on this, so the same finger can be scanned several times, thereby increasing the chances of successfully unlocking the device with its help.

If all the described methods for solving Touch ID problems did not help, then you should think about visiting a service center. It often happens that the fingerprint modules in the iPhone and iPad fail and the only way to solve the problem is to visit the ASC. Please note that repair or replacement of Touch ID can only be done at authorized service centers that are able to “link” a new fingerprint scanner to the old hardware.

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In all current models starting with the iPhone 5S, you can find such a function as Touch ID. Many people don’t use it and don’t even know what it is.

Therefore, today I will tell you why you need to use Touch ID on your iPhone and what it actually does.

Touch ID feature on iPhone

I would like to start the history of this function with the fact that it appeared back in 2013 along with the legendary iPhone 5S. Then the letter S meant “Security”, which was implemented using Touch ID

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This is a fingerprint scanner in Apple devices, which is built right into the Home button. Using it, most often you can unlock your smartphone or make purchases.

In the first models, the technology was crude and broke down quite often. But the big disadvantage is that changing it is not so easy, because the button is tied to the device’s processor.

Among the global advantages of using, we can name the following advantages:

• security of your data after losing your device;
• quick device unlocking;
• Convenient shopping in any store.

Today we have this technology in version 2.0 and many cannot even imagine their life without it. After all, it’s so convenient and quick to unlock your gadget.

How to set up Touch ID on iPhone 5S, 6, 6S, 6 PLUS, 6S PLUS, SE, 7, 7 PLUS?

Many people think that setting up Touch ID on an iPhone or iPad is super difficult. But you shouldn’t be afraid of this, and now we’ll look at the whole process as a whole.

Let me start with the fact that even if you have an old iPhone 5S, it also makes sense to do this procedure on it. So let's get started:

1. let's go to Settings - Touch ID and passcode;
2. we see Add a fingerprint and place the desired finger on the Home button;
3. when the scanning is completed, then we do the same procedure, only with the edges.

Now the fingerprint is added and you can add as many fingers as you need. Most often, three pieces is enough. After all, you can cut yourself and so on, but don’t forget that there is a password.

In the same menu of this function, you can choose what exactly you want to use this functionality for. There are really only two options:

• Unlock iPhone;
• iTunes Store and App Store.

This is purely your preference. If the first point should be by default, then the second is really optional. The second point may be useful for paid games, so as not to enter a password.

As you can see, the Touch ID function is not that scary. Now you know what it is intended for in your device and what it is.

Setting up is also simple. Apple usually tries to simplify the process as much as possible, so you can always find a bunch of tips on what exactly needs to be done and in what order.

Touch ID is a technology that first appeared in the iPhone 5S and is used as an additional security option for the iOS operating system and a means of user identification. The essence of this technology is that a special biometric sensor is built into the Home button, which allows you to read the user’s fingerprints and use them instead of a password to access the phone, as well as to make purchases in the App Store and iTunes Store.

As mentioned above, Touch ID was first introduced in the iPhone 5S, but it is expected that this year the biometric sensor will appear in the new iPad Air and iPad mini, and, of course, in the new generation of iPhone, which is expected to appear in the second half 2014. At the same time, most likely, the new devices will also use a new generation of the Touch ID 2 sensor with improved recognition technology and, possibly, support for additional functions.

How to set up Touch ID

If you just bought a device, then by going through the standard activation procedure when you first start it, you can immediately tune Touch ID. To register a fingerprint and enter it into the Touch ID database, you need to perform a few simple steps. Let us immediately note that the device can store up to 5 fingerprints, which are stored in a special memory compartment of the central processor.

1. Before immediate setting up Touch ID, we recommend that you thoroughly wash your hands and, most importantly, your fingers, and also thoroughly wipe the Home button on the device, because... It is the Touch ID sensor that is built into it. Only after this you can start setting up.

2. Before setting up the Touch ID sensor, you must come up with and enter a four-digit or complex password. It will be prompted if Touch ID fails to recognize your fingerprint.

3. Hold your iPhone the same way you normally hold it when pressing the Home button. Place your finger on the Home button and hold it until you feel a slight vibration or until the system tells you that you can remove your finger. Don't press the button too hard, just tap it lightly.

3. After the initial scan, the recognition system will ask you to change the position of your finger to complete the scan. Hold the phone as usual and touch the edges of your finger so that the system can fully recognize the fingerprint.

How to set up Touch ID if your device is already activated

You can configure the Touch ID sensor and save fingerprints in the processor memory, if the device is activated, through the main settings. To do this, go to Settings and select "Touch ID and password" in the main menu. Next you need to select “Fingerprints”. Then the system will offer the procedure for registering and saving fingerprints already described above.

Use Touch ID instead of entering a password and for App Store purchases

Once you've set up Touch ID and stored your fingerprints in your iPhone's processor, you can use your fingerprint to unlock your device (instead of entering a password) and as a means of authentication when making purchases in the App Store and iTunes Store.

To unlock your iPhone using Touch ID, wake up the device from sleep mode by pressing the power button or home button. After that, gently move your finger to the Home button without pressing it, and the phone will unlock.

If Touch ID fails to recognize the fingerprint within three attempts, you will be prompted to enter the password that was set when setting up Touch ID. It is also worth noting that the Touch ID sensor is disabled and a password is required if:

1. The device turned on after rebooting
2. More than 48 hours have passed since the device was last unlocked
3. You want to go to the "Touch ID and password" item in the device settings

To use Touch ID as your Apple ID account ID(to make purchases and downloads in the App Store and iTunes Store), you need to go to settings, select "Touch ID and password" and activate the "iTunes Store, App Store" item there.

Gently place your finger on the Home button and the purchase will be completed. Please note that you will be prompted to scan your fingerprint every time you try to download content from the App Store or iTunes Store. If the sensor fails to recognize the fingerprint within 5 attempts, you will be prompted to enter your Apple ID account password.

How to improve Touch ID performance

Some users using the Touch ID sensor have complained that the system does not accurately recognize their fingerprints. There are a couple of simple ways to increase the accuracy of your fingerprint identification using Touch ID.

1. Touch ID processor memory can store up to 5 fingerprints. To make recognition of the finger used to unlock the device more accurate, you can do the following: assign the same fingerprint to different memory slots. That is, in essence, you need to “scan” one finger several times, as if they were different fingers. Thus, the accuracy of your fingerprint recognition can increase to almost 100%!

2. Keep the Home button clean so that it is free from dust or moisture. The accuracy of fingerprint recognition directly depends on the surface of the sensor, so, naturally, if there is grease, dust or dirt on it, the accuracy of fingerprint recognition is noticeably reduced.

3. Make sure that the latest version of the software is installed on your device - Apple may make changes and improvements to the built-in iOS functions at the software level. For example, in version iOS 7.1.1, Touch ID improvements were officially made, thanks to which fingerprint recognition became more accurate and smooth.

After updating the software, we recommend deleting all registered fingerprints and adding them again to make Touch ID as accurate and convenient as possible.

Set up iPhone in a service center

No problem! If you want to comprehensively configure your new iPhone, transfer data from an old phone to a new one, or install applications, you can always count on the help of our service center specialists. You can read more about the services we provide on our website by clicking on the link - "".

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4 comments to the article "How to set up Touch ID on iPhone 5S, iPad Air 2 and later"

This feature makes me absolutely delighted, cool! But I’m a little worried whether I can be one hundred percent sure that the system recognizes only my fingerprint. And if, for example, my hands are dirty, the system will prompt me to rescan? I read that there are 5 attempts. Well, you also need to remember the password or write it down on a piece of paper and carry it with you ((

• It's quite safe. No matter how much we played with activating the iPhone using the fingerprint even left on the film, and then applying it, the iPhone was never activated.
  Yes, the code helps to unlock your iPhone if for some reason you cannot unlock your iPhone using your fingerprint. It's good that the security system is so duplicated. It happens that Touch ID stops working due to damage, and then the ability to unlock it via a passcode is a very good solution. And remember, I write everything down on pieces of paper and keep it in one place, and I advise you to do the same and keep it in a designated place.

A very convenient feature. Although it resembles the work of criminologists, in essence it provides very powerful protection, because each person’s fingerprints are strictly individual. And the fact that you need to keep the Home button clean for more accurate and better fingerprint recognition is another compelling argument that you need to keep your gadget clean)

• Andrey, for me, as an engineer, your words are like a song! After all, we have to repair iPhones from different owners =)

  For even more protection, you MUST put a PIN code on your SIM card and turn off notifications on a locked device. Then the iPhone’s protection will be at its maximum.

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Apple has been successfully using the Touch ID biometric sensor in its devices for several years to protect users’ personal data. To prevent this system from malfunctioning during operation, we have prepared some practical tips for you.

The Touch ID fingerprint scanning system has become one of the main features of the iPhone 5S and still delights users of phones and tablets from the Apple company. Using a fingerprint, you can unlock your phone, pay in the App Store or iTunes, and recently the biometric sensor works in conjunction with Apple Pay and other applications, including those from third-party developers.

From time to time, Touch ID users encountered minor problems - smartphones refused to recognize their fingerprints. For some time, the reason was, which Apple promptly corrected. However, this was not the only problem.

Despite all the reliability and modernity of the biometric sensor in the iPhone 5S/6/6 Plus smartphones, as well as in the iPad Air 2 and new iPad Mini 3 tablets, from time to time this miracle of technology fails. We decided to figure out why problems with recognizing the owner’s fingerprint may arise and how they can be eliminated.

When turning on and setting up Touch ID for the first time, the smartphone prompts the user to place a finger on the sensor several times and does this for a reason. The thing is that when using a smartphone, you do not place your finger at a right angle, or your finger may not be completely clean, wet, and so on. The system specifically asks you to move your finger over the surface of the reading sensor when setting it up. However, even this standard procedure, conceived by Apple to improve the performance of Touch ID, does not always save users.

Therefore, inquisitive minds around the world quickly came up with a simple and fairly reliable way to improve and speed up the operation of the biometric sensor in Apple technology on their own. To make Touch ID recognize your fingers faster and more accurately, simply make multiple copies of the same fingerprint. Touch ID allows you to add up to five fingerprints, and even if you've added both thumbs and index fingers to the database, you'll still have one free slot where you can add a copy of the fingerprint you think you'll use more often. Thanks to this simple operation, the accuracy of Touch ID increases by 60-90%, in proportion to the number of copies of one fingerprint.

Another simple way to improve the performance of a biometric sensor is the so-called. To do this, you need to go to the security settings, enter your password and simply alternately place your fingers entered into the sensor base. At the same time, the system determines which fingerprint you are currently “training” by highlighting it in gray. If you do this procedure for each fingerprint several times in a row, the accuracy and performance of Touch ID will increase.

When entering your fingerprints into the phone's memory, try to do it as naturally as possible, as if you were picking up the phone in order to unlock it or do some other familiar action, and not to send a perfect copy of your fingerprint to the CIA.

If the Touch ID sensor remembers data about your fingerprints under field conditions as close as possible, then it will perceive them in real life much better. Therefore, feel free to place your finger on the biometric sensor in a way that is convenient for you, at any angle. The stability of your fingerprint perception and the accuracy of Touch ID will only benefit from this.

A small but practical tip for Touch ID users: touch the metal edge of the Home button with your finger when scanning your fingerprint. In this way, the sensor will receive from you the most complete picture of the identification fingerprint and will be able to more accurately and quickly recognize the “finger” offered to it.

Well, last but not least, advice to Touch ID users. Perhaps the most banal and obvious, but at the same time important - wash your hands and keep the Home button itself with the sensor located in it clean. If you're having trouble identifying your fingerprint, start by simply wiping the front of your phone and the button itself.

The layer of dust and grease that accumulates on the surface of the biometric sensor, which is invariably present on our fingertips, makes it difficult for Touch ID to properly scan your finger. Therefore, do not hesitate to wipe the button more often, and keep your hands clean, this will be useful not only for Touch ID, but also for your health.

Every user of Apple smartphones and tablets equipped with a fingerprint scanner will agree with me that it was not difficult to get used to this new function - it is so harmonious, simple and convenient. For example, I’m so used to Touch ID that when I pick up an iPod Touch, I just hold my finger on the Home button for a while and wait for the player to unlock, without thinking at all that there’s something missing in this device . Apple were not pioneers, but their solution was so successful, convenient and elegant that people instantly got used to Touch ID and now look puzzled at Apple devices that lack this function.

This is why it is very important for users that their biometric sensor works correctly, quickly and accurately. And we hope that with our advice this will be exactly the case.

After performing iOS system updates (usually updates to versions 10/10.1/10.2/10.3.2), the user’s iPhone may begin to display the message “Could not activate Touch ID on this iPhone” upon reboot. Access to the user's Touch ID is blocked, and various “tambourine dances” aimed at correcting the situation usually turn out to be ineffective. In this article I will tell you what this error “Could not activate Touch ID on this iPhone” is on 5s and 6, and how you can fix it.

Error text "Touch ID could not be activated on this iPhone"

Causes of Touch ID error on iPhone

This problem is international in nature and is faced by many users around the world. Apple forums are full of complaints from Apple owners about the problem with activating Touch ID, which usually appears after installing system updates 10/10.1/10.2/10.3.2 on the iPhone.

I will outline classic tips from Apple on how to solve the problem “We couldn’t activate Touch ID on this iPhone” in the next section. For now, I’ll note that, judging by the reviews of specialists, the problem is no longer of a software, but of a hardware nature. And, in most cases, solving it using software turns out to be quite difficult (although there are pleasant exceptions to the rules). If you need to correct the situation, the article at the link will help you with this.

How to Fix “Touch ID Could Not Activate on This iPhone” Problem

To get rid of unsuccessful Touch ID activation, I recommend doing the following:

Conclusion

According to experts, the problem “It was not possible to activate Touch ID on this iPhone” is of a hardware nature, and it will be difficult to solve it using software methods. In some cases, installing the iOS version 10.3.3 update helps, as well as other methods I listed above. As a last resort, I recommend contacting Apple technical support with your problem - perhaps they will provide an effective solution to it.