Why doesn't iTunes see and synchronize with iPhone, iPad, iPod? Why the computer does not recognize the iPhone via usb The computer does not recognize the ipad via usb

iTunes is a universal multimedia software for Apple gadgets. Working with this program, you can synchronize information with your computer, download multimedia files, perform backups, and restore your Apple tablet or iPhone in case of failure. What to do if iTunes doesn’t see your iPad? This problem is relevant for many users who do not know how to solve it. Let's try to figure this issue out.

Hardware malfunctions

Have you installed but can't detect your iPad? You need to try to move the connector, as the problem may be that there is no contact. If this is the case, you need to change the cable that connects your devices. For example, a cable break sometimes becomes another factor due to which there is no connection between the computer and the smartphone. To check, connect another Apple gadget using this cable.

By checking other devices, you can make sure whether your iPad is in working order or not. If you were able to establish a connection between your PC and another device, but not with your iPad, then the problem lies with your tablet.

What to do in such a situation? The easiest way to solve the problem is to change the USB port. You need to disconnect the cable from the usual USB port and then install it in another one. You can also try to connect the tablet to another PC where iTunes is installed. If synchronization starts, then the problem lies in your PC, and not in the cable or tablet.

Software problems

It is likely that iTunes does not see the tablet due to glitches in the operating system. If you have the Windows operating system installed on your PC, you can try to clean the registry, as well as clean the disk from accumulated “garbage”. The main thing is not to forget to unload iTunes.

Then you can launch iTunes again and try to connect your iPad. We have already talked about several methods to solve the issue, but we forgot to say that you can simply try to restart the computer. This manipulation, familiar to everyone, often allows you to restore the operating state of the OS and eliminate current malfunctions and failures.

So, it is necessary restart your computer and wait for the result. In addition, you can send the tablet to reboot.

Another nuance may be the incorrect functioning of the Apple Mobile Device service. You need to restart using the following algorithm:

• Open the Services section in the Administration menu in the Control Panel.
• Find the column with the same name as the service.
• Stop the service and start it again.

It is necessary to disconnect the iPad from the PC when the above service is restarted. In addition, you should download the iTunes program.

Why else might iTunes not recognize the connection to an Apple tablet? The reason may be that the iTunes program itself is damaged. Try to remove it and install it again by downloading the file from the official Apple website.

After iTunes is removed, you need to remove the supporting components and accompanying folders. Then empty the Trash and install iTunes again. After this, the computer should recognize the connection to the iPad.

If you have reasons to believe that the connection cannot be established due to malfunctions of the tablet, we recommend contacting service centers where technicians can repair your Apple device.

irik2012 » Date: 20-10-2016, 16:09

What to do if iTunes does not see the iPad: reasons and solutions to the problem.

Apple owners, using a special free iTunes program, download and install e-books, audio files, movies, games, software, and other media content on their devices. This application is convenient to use for creating backup copies and you simply cannot do without it if you need to transfer, upload photos, music to an iPad or other iOS devices. But what to do if iTunes doesn't see ipad? For what reasons does the installed iTunes application on a PC running Windows or OS X not sync with the iPad or iPhone? Let's try to understand these issues and find options, simple solutions to this problem.

Reasons Why iTunes Doesn't Recognize iPad

Seeing a system message on the iPad display stating that the iTunes application does not recognize or display the device connected to the PC, many users are confused. There is no need to panic, but to solve this problem, you need to first find out the cause.

The problem most often occurs after updating the PC software or the mobile device itself. The reason that iTunes does not recognize or display the iPad in most cases lies not in the application, but in the iPad itself.

Reasons why iTunes does not recognize Apple device:

• Failure, technical malfunctions, damage to USB ports.
• Damage to the USB cable, use of non-original accessories.
• PC software failure, disruption of the Apple Mobile Device service (installed with the application).
• Technical problems with the device.

iTunes may not show the gadget in the “Devices” tab due to the fact that an old version of the application is installed on your PC. Therefore, you just need to reinstall the current version of the distribution from the official website, and also update the iOS OS. Before updating the software, be sure to back up your data and files.

Important! The current version of iTunes must be compatible with your PC.

If the message “Trust this computer?” appears on the tablet display after installing the current version of iTunes. After unlocking your device, confirm the action by pressing the appropriate key.

If the USB cord is damaged, purchase a new original adapter from specialized stores. If you detect a malfunction of the USB port, you can connect the iPad to other ports of your PC, laptop, or to the port located on the rear panel of the system unit. Check the device port for dust, dirt and clean it if necessary.

If the above methods do not help, completely restart your PC and Apple device. In 90% of cases, such a radical measure will solve this problem. You can also connect your tablet to another PC. perhaps the reason is that iTunes doesn't see ipad consists in a technical malfunction of the gadget, so it is best to contact a service center for help.

iTunes won't show iPad in Windows XP

If the version of Windows XP is installed on your PC and iTunes does not see the iPad, perform the following steps:

• Disconnect the iPad and iPhone from the PC, close iTunes.
• Going to the Control Panel, go to -> Administration -> Services
• Click on Apple Mobile Device and click on the “Stop Service” tab.
• After deactivating the service, click “Activate service”.
• After waiting for the reboot to complete, connect the tablet or iPhone to the PC.

iTunes does not recognize iPad in Windows 7, 8

For the application to recognize an Apple device:

• Disconnect the iPad from the PC and close the iTunes application.
• Go to Control Panel -> System - Administration -> Services.
• In the list of the “Universal Bus USB Controllers” section, look for the Apple Mobile Device driver. Select “Disable service”.
• After making sure that the service is completely disabled, click the “Start Service” tab. The service driver is reloaded.
• After the service activation is complete, connect the tablet to the PC, specifying the startup type “Auto” in the properties of the Apple Mobile Device service.

Important! Important! If the corresponding symbols are not displayed next to the Apple Mobile Device USB Driver, you need to check for conflicts with third-party software that are designed to ensure security. If there is an icon next to the Apple Mobile Device USB Driver, right-click the driver and select “Enable” from the menu.

iTunes doesn't recognize iPad in Mac OS X

If you have a MacBook and iTunes doesn't see your iPad, after disconnecting the device from the PC, close iTunes. Next you need to delete the following files to the Recycle Bin:

• The iTunes program icon from the launcher.
• iTunes folder (Libraries -> iTunes)
• AppleMobileDevice.kext. Go to System -> Library -> Extension
• AppleMobileDeviceSupport.pkg, (Library->Receipts).
• We reboot the PC and empty the Recycle Bin of unnecessary files.
• Reinstall the latest version of the iTunes application for Mac from offsite, connect your device via a USB cable. After which the mobile device will be displayed and you can safely use all the functionality of the application.

Apple Mobile Device USB Driver does not appear

If the Apple Mobile Device USB Driver is not displayed, after disconnecting your gadget from the PC you need to:

1. Save a screenshot from the display by simultaneously pressing the “Home” and “Sleep/Wake” keys. If everything is done correctly, the screen will blink.
2. Connect the iPad to the PC.
3. Sections (portable devices, universal bus controllers) can be displayed in the “Device Manager”; expand them.
4. You need to find an inscription that displays the iPad as a camera.
5. Click on the name and update the Apple Mobile Device driver.

Having seen the inscription “Unidentified device”, go to “Properties” - “Information”, mark “Equipment ID”.

If the identifier is registered with the symbols USB\VID_0000&PID_0000, return to the Device Manager, where we right-click on “Unknown device”, and then manually execute driver update.

Perhaps the identifier can be registered with USB\VID_0000&PID_0000:

• We disconnect all mobile devices connected to the PC via a USB cable.
• Reboot the PC. We connect the iPad to all available USB inputs for 25-30 seconds to make sure that the mobile device is recognized.

If the above methods do not solve this problem, iTunes does not display iPad, another Apple device, contact Apple technical support.

Update Apple Mobile Device driver

If, after completing the steps described above, you find yourself in the driver section, select the item: Update driver”, “Search for drivers on your PC”, “Find the driver in the list of installed ones”.

Click the “Have from disk” tab. If the entry is not displayed, select the "Devices" category. Click “Next”, after which the “Install from disk” tab should appear. Select “Browse”, go to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers.

Double-click on the usbaapl file. In 64-bit versions of Windows OS, the file can be registered as usbaapl64. If there is no Drivers folder and file, go to C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers.

In the “Install from disk” window, click “Open” - “Next” - “Ok”. The installation process has started. If, upon completion of the installation, system information is displayed stating that the installed software has not been checked for compatibility with the installed version of the operating system, click “Continue”.

The registration procedure and become a user of the best Internet resource about apple gadgets, and if you have done this before, log in through the authorization block at the very top of the page. Become part of the army of our users: communicate, download, share opinions and realize your hidden potential. ;)

Sometimes situations arise in which the computer cannot recognize Apple devices connected to it. Every owner of an iPhone, iPad or iPod may encounter this problem from time to time. The main thing here is not to get confused and find out exactly why this happened. Let's consider possible causes and solutions to this problem.

Why can't my computer recognize my device?

There are several possible reasons why a device is not recognized by the computer.

You can correct this oversight very simply by running the commands: “Settings” - “General” - “Reset” - “Reset geo settings”.

How to solve a problem connecting to a computer

Let's consider a solution to this problem in Windows and Mac OS.

Connecting a device in Windows

To connect to a Windows computer, try updating the drivers for your device.

1. Connect your iPhone or iPod to your PC using a USB cable. On the desktop, find the “This PC” icon, right-click on it and select “Properties”.
2. In the window that opens, select “Device Manager”.
3. Find the item “Portable Devices” (in Windows 7 this is “USB Controllers”). Open it and select iPhone or iPod.
4. Right-click on the name of your device, and then select “Update Drivers.”
5. Next, a window will open with options for searching for the necessary drivers. Choose the second option.
6. Click on the item “Select a driver from the list of already installed drivers.”
7. Click on the "Have from disk" button.
8. Now select “Install from disk” and click “Browse”.
9. Next, click “This PC” and open the folder on drive C.
10. In the list, find and open the Program Files folder.
11. Go to Common Files.
12. Select the Apple folder.
13. Click Mobile Device Support.
14. Open the Drivers folder, where the driver we need is located.
15. Double-click the usbaapl64.inf file.
16. In the window that opens, confirm the action by clicking “OK” and then “Next”.
17. After this, the driver installation will begin. Once this operation is complete, close all folders, open iTunes and check if the program now recognizes your device.

Video: Why the computer does not display iPhone via USB

Connecting a device on Mac OS

In the Mac OS operating system, there are 2 ways to restore the device’s connection to the computer.

Installing a new version of iTunes

Clearing the lockdown folder

If the first method did not work, you can try clearing the lockdown folder.

How to avoid device connection problems

To always be able to connect your phone to your PC, follow these rules:

1. Handle USB cables with care. Store them where they cannot be accessed and chewed by pets or damaged by children. Do not bend the wires.
2. Update your computer's software and drivers to the latest version so they can display your device correctly.
3. Be careful with your equipment: there should be no water on the devices, there should be no dirt in the connectors, etc.
4. Periodically diagnose your PC, scan it for viruses, and check for errors.

Remember, to avoid problems connecting the device, it is important to take care of it. Keep an eye on new versions of programs, update drivers promptly, and be careful with wires and connectors. If you still encounter difficulties that you cannot handle on your own, feel free to contact Apple support, and they will definitely help you! Good luck!

Although the iPhone and iPad can completely do without a computer, there are situations when one may be needed. Well, since Apple technology is also not perfect and it may have errors, one of which I will try to help you solve.

One of the popular ones is when The computer does not see the iPhone. There can be many reasons for this, but most often the cause of this error is: retained keys from past connections. Usually, every time you connect, the question “Trust this computer” should appear or not, but it happens that it does not appear. This problem can be solved in a few simple steps.

macOS computer doesn't see iPhone or iPad

I'll start with the native Mac computer running macOS for iPhone and iPad. Naturally, due to the fact that this is one “family”, users are less likely to have a problem when the computer does not see the iPhone. But such cases still happen.

So, if your iPhone stubbornly refuses to see your Mac computer, try clearing the contents of a special system folder - Lockdown. To do this, follow my steps:

Step 2. Log into the program Finder and simultaneously press the cmd + shift + G buttons
In the window that appears, enter /var/db/lockdown and click the go button.

Step 3. You will find yourself in a folder with certificates of all devices ever connected to your Mac; you need to delete them

Step 4. Press the cmd +a buttons simultaneously and move the selected files to the trash using the button "Move to cart" or simple drag and drop

After that, connect the iPhone to the computer and when asked whether to trust it or not, answer trust. Your Mac will now be able to see your iPhone normally.

Windows 7, 8 or 10 computer does not see iPhone

Step 1: Disconnect all devices from your computer and close iTunes

Step 2. Press the Ctrl + Esc buttons at the same time

Step 3. Click on the magnifying glass icon or search field and enter %ProgramData% in the field and press Return

Step 4: Double-click the Apple folder

Step 5: Right-click on the Lockdown folder and select “Delete”

Step 6: Restart your computer and iPhone. If you don't do this, you might get error 0xE80003.

Update drivers for iPhone on Windows 7, 8 or 10

If the above method did not help, for Windows 7, 8 or 10 there is another way to solve the problem when the computer does not see the iPhone, but it is more difficult. You need to install drivers on your iPhone.

Step 1: Go to Control Panel on Windows 7, 8 or 10 and select Device Manager

Step 2. In the list, select the “Universal Serial Bus Controllers” section and find the driver Apple Mobile Device USB Driver

Step 3. Right-click on it and select “Update Driver”

Step 4. Now select “Browse this computer for drivers” and “Select a driver from the list of already installed drivers”

Step 5. Select "Have from disk" and specify the folder C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers, in the folder select usbaapl and click "Open"

Step 7. Now you can open iTunes and check whether it sees the device or not, if not, try restarting your computer.

Conclusion

I wish that my advice will help you solve the problem when your computer does not see your iPhone or iPad. I advise you to regularly visit my section, you will learn a lot of new things and help your friends solve problems with their devices.

Despite the fact that Apple positions the iPad as a complete replacement for a computer, the device is still heavily dependent on the computer and, for example, needs to be connected to iTunes when the device is locked. Today we will look at the problem when iTunes does not see the iPad when connected to a computer.

The problem when iTunes does not see the device (not necessarily the iPad) can arise for various reasons. In this article we will look at the most popular causes of this problem, and also provide ways to eliminate them.

First of all, you need to suspect a basic malfunction in the operation of your iPad or computer, and therefore both devices need to be restarted and try to connect iTunes again. In most cases, the problem disappears without a trace.

Reason 2: devices do not “trust” each other

If this is your first time connecting your iPad to your computer, then most likely you have not trusted the devices.

Launch iTunes and connect your iPad to your computer using a USB cable. A message appears on the computer screen “Do you want to allow this computer to access information on [iPad_name]?” . You need to agree to the offer by clicking the button "Continue" .

That's not all. A similar procedure should be carried out on the iPad itself. Unlock your device and a message will pop up on the screen “Trust this computer?” . Agree with the offer by clicking the button "Trust" .

After completing these steps, the iPad will appear in the iTunes window.

Reason 3: Outdated software

First of all, this applies to the iTunes program installed on the computer. Be sure to check for iTunes updates and install them if found.

This applies to a lesser extent to your iPad, because... iTunes should work even with the most ancient versions of iOS. However, if possible, update your iPad as well.

To do this, open the iPad settings, go to the section "Basic" and click on the item "Software Update" .

If the system detects an update available for your device, click the button "Install" and wait for the process to complete.

Reason 4: USB port being used

It's not necessary that your USB port may be faulty, but for the iPad to work correctly on your computer, the port must provide enough voltage. So, for example, if you connect your iPad to a port that is built into the keyboard, for example, then it is recommended that you try an alternative port on your computer.

Reason 5: Non-original or damaged USB cable

USB cable is the Achilles heel of Apple devices. They quickly become unusable, and the use of a non-original cable may simply not be supported by the device.

In this case, the solution is simple: if you are using a non-original cable (even Apple certified ones may not work correctly), we strongly recommend replacing it with an original one.

If the original cable “barely breathes”, i.e. is damaged, twisted, oxidized, etc., then here we can also only recommend replacing it with a new original cable.

Reason 6: Device conflict

If you have any other devices connected to your computer in addition to the iPad via USB, it is recommended that you remove them and try to reconnect the iPad to iTunes.

Reason 7: Missing required iTunes components

Along with iTunes, other software necessary for the correct operation of the media combine is installed on your computer. In particular, in order to connect devices correctly, the Apple Mobile Device Support component must be installed on your computer.

To check its presence, open the menu on your computer "Control Panel" , in the upper right corner set the viewing mode "Small Icons" and then go to the section "Programs and Features" .

In the list of programs installed on your computer, find Apple Mobile Device Support. If this program is missing, you will need to reinstall iTunes after completely removing the program from your computer.